Terms of service


Terms of Service - CHIBOO Store

1. General Information

  1. Online Store CHIBOO, operating at the address www.chiboo.pl, operated by the company CHIBOO Laura Kampschöer, hereinafter referred to as the Seller.

  2. The Store allows Customers to purchase products branded with CHIBOO, especially handbags and accessories for dogs.

  3. Contact with the Seller is made by email: kontakt@chiboo.pl.


2. Definitions

  • Customer - a natural person who makes purchases in the Store.

  • Seller - owner of the CHIBOO brand.

  • Product - goods available in the Store, especially handbags, backpacks, accessories, and additions.

  • Order - the Customer's declaration of intent to conclude a sales contract for the Product.


3. Placing Orders

  1. Orders can be placed via the Store's website 24 hours a day, 7 days a week.

  2. To place an order, the Customer selects a product, adds it to the cart, and follows the instructions in the purchase process.

  3. After placing an order, the Customer receives an email confirmation with information about the acceptance of the order for processing.

  4. The Seller reserves the right to introduce quantity limits on selected products, especially for logistical reasons, visible at the order placement stage.


4. Payments

  1. Prices shown in the Store are expressed:

    • in Polish zloty (PLN) - for orders delivered within Poland,

    • in euros (EUR) - for orders delivered within the European Union,

    and prices are gross.

  2. The Customer can use the following payment methods supported by Shopify Payments:

    • payment cards: Visa, MasterCard, Maestro,

    • BLIK,

    • Apple Pay,

    • Google Pay,

    • Bancontact (Belgium),
    • iDEAL (Netherlands),
    • MobilePay.

  3. Payment for the order should be made immediately after placing it.

    If the payment is not credited within 3 business days, the Seller reserves the right to cancel the order.



5. Delivery

  1. Products are shipped via courier companies and InPost parcel lockers, depending on the delivery method chosen by the Customer.

  2. Delivery is carried out:

    • within the territory of Poland,

    • to European Union countries.


  3. Orders are carefully packed and prepared for shipment within up to 7 business days from the moment the payment is credited, unless a different processing time is indicated in the product description.

  4. Available delivery methods include:

    • InPost Parcel Lockers 24/7 (Poland),

    • InPost Courier (Poland),

    • International courier (European Union countries).


  5. The delivery cost depends on the chosen shipping method and the destination country and is always provided during the order process.

  6. The Seller is not responsible for delivery delays caused by the carrier.


6. Returns and complaints

  1. The Customer has the right to withdraw from the purchase agreement within 14 calendar days from the date of receiving the product.

  2. To make a return, the Customer should fill out the return form and send the product back in an undamaged condition.

  3. Personalized products (e.g., custom-made products, with individual prints or embroidery) are not subject to returns.

  4. Complaints regarding product defects should be sent to: reklamacje@chiboo.pl, providing the order number and description of the defect.


7. Personal data protection

  1. Customers' personal data is processed in accordance with applicable laws and the Privacy Policy available on the Store's website.


8. Final provisions

  1. The Seller reserves the right to make changes to these terms and conditions.

  2. Polish law applies to contracts concluded with the Seller.

  3. In matters not regulated by these terms, the provisions of the Civil Code and the Consumer Rights Act apply.


Contact

For questions regarding orders, returns, or complaints, please contact:

CHIBOO

E-mail: kontakt@chiboo.pl