1. TERMS OF PURCHASE

1.1. General Information

  1. The online store CHIBOO, operating at https://chiboo.pl, is run by:

    CHIBOO Laura Kampschöer

    ul. Poleska 74E/28

    42-218 Częstochowa

    Poland

    Tax ID (NIP): 5732968324

    REGON: 543492327

    e-mail address: kontakt@chiboo.pl

    phone number: +48 506 194 886,

    hereinafter referred to as the “Seller”.

  2. These Terms define the rules for using the online store and the conditions for concluding sales contracts.

 

 

1.2. Placing Orders

  1. Orders may be placed via the Store’s website 24 hours a day, 7 days a week.

  2. To place an order, the Customer must:

    • select a product and add it to the cart,

    • provide delivery details,

    • choose a payment method and complete the payment.

     

  3. After placing an order, the Customer will receive an email confirming that the order has been accepted for processing.

 

1.3. Prices and Payments

  1. Product prices:

    • are expressed in Polish zloty (PLN) for orders delivered within Poland,

    • are expressed in euro (EUR) for orders delivered within the European Union,

      and are gross prices (including applicable taxes).

     

  2. Available payment methods:

    • online payments processed via Shopify Payments, including:

      BLIK, payment cards (Visa, MasterCard, Maestro), Apple Pay, Google Pay, Przelewy24.

     

  3. Payment should be made immediately after placing the order.

    If payment is not credited within 3 business days, the Seller reserves the right to cancel the order.

 

1.4. Order Processing and Shipping

  1. Orders are processed on business days (Monday to Friday, excluding public holidays).

  2. Orders are dispatched within up to 7 business days from the date payment is credited, unless a different processing time is specified in the product description (e.g. personalised or made-to-order products).

  3. Delivery is available:

    • within Poland,

    • to countries of the European Union.

     

  4. Available delivery methods:

    • InPost Parcel Lockers 24/7 (Poland),

    • InPost Courier (Poland),

    • International shipping (European Union).

     

  5. Delivery costs depend on the selected shipping method and destination country and are displayed during checkout.

  6. The Seller is not responsible for delivery delays caused by the carrier.

 

2. RETURNS AND COMPLAINTS

2.1. Right of Withdrawal

  1. The Customer has the right to withdraw from the purchase contract within 14 calendar days from the date of receiving the order, without giving any reason.

  2. To make a return, the Customer must complete the return form available on the “Returns and Complaints” page and include it with the return shipment.

  3. Personalised products (made to individual order, with custom embroidery or print) are not eligible for return.

 

2.2. Return Conditions

  1. The returned product:

    • must show no signs of use,

    • must be clean, complete and have original tags attached.

     

  2. The cost of return shipping is borne by the Customer.

  3. The Seller does not accept cash-on-delivery (COD) shipments.

  4. Refunds are issued within up to 14 days from the date the returned shipment is received or proof of dispatch is provided.

 

2.3. Complaints

  1. Complaints regarding product defects should be submitted by email to: reklamacje@chiboo.pl.

  2. The complaint submission should include:

    • the order number,

    • a description of the defect,

    • photos of the product.

     

  3. Complaints are processed within up to 14 days from the date of receipt.

 

 

 

 

3. PRIVACY POLICY AND COOKIES

  1. The controller of personal data is CHIBOO Laura Kampschöer.

  2. Personal data are processed in accordance with applicable laws and the Privacy Policy available on the Store’s website.

  3. The Store uses cookies to ensure proper website functionality and for statistical and marketing purposes.

  4. Users have the right to access, correct, delete, and restrict the processing of their personal data.

 

4. CONTACT DETAILS

CHIBOO Laura Kampschöer

E-mail: kontakt@chiboo.pl

Website: www.chiboo.pl

 

5. FINAL PROVISIONS

  1. These Terms and Policies are effective as of 28 December 2025.

  2. Matters not regulated herein shall be governed by the provisions of Polish law, in particular the Polish Civil Code and the Consumer Rights Act.

  3. The Seller reserves the right to amend these Terms and Policies. The current version is always available on the Store’s website.