Shipping policy

 

Shipping policy - CHIBOO

 

1. Order processing time

  1. Orders are processed on business days (Monday to Friday, excluding public holidays).

  2. Orders are carefully packed and handed over for shipment within up to 7 business days from the payment being credited.

  3. For made-to-order or personalized products, the processing time may be longer - detailed information is always provided in the product description.

  4. The customer will be informed by email about the shipment along with the tracking number.

 

2. Delivery methods - Poland

Deliveries within Poland are carried out via:

  • InPost Parcel Lockers 24/7 – 16.99 PLN

  • InPost Courier – 19.99 PLN

 

3. Delivery methods – European Union

  1. International shipments are made from Poland to European Union countries.

  2. International delivery is carried out via:

    • International delivery (European Union) – 13,00 €

     

  3. Free delivery does not apply to international shipments.

 

4. Delivery time

  1. Delivery time depends on the chosen carrier and is counted from the moment the shipment is sent:

    • InPost Parcel Lockers 24/7 - usually 1-2 business days

    • InPost Courier - usually 1-2 business days

    • International courier (European Union countries) - delivery time depends on the destination country

     

  2. The seller is not responsible for delays caused by the carrier.

 

5. Receiving the shipment

  1. The customer is obliged to check the condition of the shipment upon receipt.

  2. In case of package damage, a damage report must be made with the courier.

  3. Delivery complaints should be sent to the email address: reklamacje@chiboo.pl.

 

6. Additional information

  1. The CHIBOO store makes every effort to pack orders with the utmost care and properly secure them for transport.

  2. During holiday periods, promotions, or collection launches, order processing times may be extended.

 

 Contact

If you have questions about your order, CHIBOO products, or need assistance - we will be happy to help you. Write to us, and we will respond as quickly as possible.

CHIBOO 

📩 kontakt@chiboo.pl