Privacy policy

Privacy Policy (EN) – CHIBOO

CHIBOO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a customised shopping experience (the “Services”). The CHIBOO store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall apply with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

 

Personal information we collect and process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that is collected anonymously or has been anonymised so that it cannot identify you or be linked to you.

Depending on how you use the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from them):

  • Contact details including your first and last name, address, billing address, shipping address, phone number and email address.

  • Financial information including credit card numbers, debit card numbers and financial account numbers, payment card details, financial account details, transaction details, payment method information, payment confirmations and other payment information.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including items you view, add to cart, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.

  • Communications with us including information you provide when communicating with us, for example when you contact customer support.

  • Device information including information about your device, browser, or network connection, your IP address and other unique identifiers.

  • Usage information including information regarding your interactions with the Services, including how and when you use or navigate the Services.

 

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use our Services, communicate with us, or otherwise provide us with personal information.

  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From service providers, including when we work with them to support certain technology and they collect or process your personal information on our behalf.

  • From our partners or other third parties.

 

How we use your personal information

Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:

  • Providing, customising and improving the Services. We use your personal information to provide the Services, including to fulfil our contract with you, process payments, fulfil orders, remember your preferences and products you may be interested in, send account-related notifications, process purchases, returns, exchanges or other transactions, create and maintain your account and manage it, arrange shipping, facilitate returns and exchanges, enable you to post reviews and create personalised shopping experiences, such as recommending products related to your previous purchases. This may include using your personal information to personalise and improve the Services.

  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications via email, text messages or postal mail, and to show you online ads promoting products or services within our Services or on other websites, including based on items you purchased or added to your cart or other activity within the Services.

  • Security and fraud prevention. We use your personal information to authenticate your account, provide secure payments and purchases, detect, investigate and take appropriate steps to address potentially fraudulent, illegal, unsafe or malicious activity, and to protect public safety and the security of our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other authentication details with anyone.

  • Communicating with you. We use your personal information to provide customer support, respond to your questions, provide effective services, and maintain our business relationship with you.

  • Legal reasons. We use your personal information to comply with applicable law or respond to lawful requests, including from law enforcement or governmental authorities, to conduct investigations or participate in discovery in civil matters, potential or actual litigation or other adversarial proceedings, and to enforce or investigate potential violations of our terms or policies.

 

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

 

  • With Shopify, we may disclose your information to vendors and other third parties that perform services on our behalf (e.g., IT management, payment processing, analytics, customer support, cloud storage, fulfilment and shipping).

  • With business and marketing partners to provide marketing services and show you advertisements. For example, we use Shopify to provide personalised advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to opt out of sharing your information for personalised advertising and marketing based on your online activity across different merchants and websites.

  • When you direct, request or consent to disclosure of certain information to third parties, for example for shipping products, or in connection with the use of social media widgets or login integrations.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, and to comply with applicable legal obligations (including in response to subpoenas, search warrants and similar requests), enforce applicable terms of service or policies, and to protect and defend the Services, our rights, your rights, or the rights of others.

 

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information submitted through the Services will be transferred to and shared with Shopify and other third parties that may be located in countries other than your country of residence for the purpose of providing services to you.

Additionally, we use certain advanced Shopify features to help protect, grow and improve our business. These features may incorporate data and information obtained from your interactions with our store, other merchants and the Shopify platform. To provide these advanced features, Shopify may use personal information collected from your interactions with our store, other merchants and the Shopify platform. In such circumstances, Shopify is responsible for processing your personal information, including responding to your requests relating to your rights concerning Shopify’s use of your personal information for these purposes.

To learn more about how Shopify uses personal information and any rights you may have, please visit Shopify’s Consumer Privacy Policy. Depending on your location, you may be able to exercise applicable rights via Shopify’s Privacy Portal.

 

Third-party websites and links

The Services may contain links to websites and other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on these websites.

Information you provide in public or semi-public areas, including information shared on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or the third party. Our inclusion of such links does not, by itself, imply endorsement of the content on such platforms or of their owners or operators, except as disclosed through the Services.

 

Children’s data

The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

 

Security and retention of your information

Please note that no security measures are perfect or impenetrable and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

 

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline your request as permitted by law.

 

  • Right to access/know. You may have the right to access personal information we hold about you.

  • Right to deletion. You may have the right to request deletion of personal information we hold about you.

  • Right to correction. You may have the right to request correction of inaccurate personal information we hold about you.

  • Right to data portability. You may have the right to receive a copy of personal information we hold about you and to request that we transfer it to a third party in certain circumstances and with certain exceptions.

  • Managing communication preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders.

 

If you are a resident of the United Kingdom or the European Economic Area, and subject to exceptions and limitations under local law, you may also have the following rights:

 

  • Right to object to processing and to restrict processing. You have the right to ask us to stop or limit processing of your personal information for certain purposes.

  • Withdrawal of consent. Where we rely on your consent to process your personal information, you have the right to withdraw your consent. Withdrawal will not affect the lawfulness of processing based on consent before it was withdrawn.

 

You may exercise these rights where indicated in the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and the rights you may have, including rights relating to Shopify’s processing of data, please visit: https://privacy.shopify.com/pl.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before responding to your request, as required or permitted by applicable law. Where permitted by law, you may authorise an agent to submit requests on your behalf. Before accepting such a request, we will require proof that the agent has been authorised to act on your behalf, and we may also ask you to verify your identity directly. We will respond to your request within the timeframe required by applicable law.

 

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority. A list of competent supervisory authorities in the EEA can be found online.

 

International data transfers

We may transfer, store and process your personal information outside your country of residence. If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data is transferred to a country that has been deemed to provide an adequate level of protection.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice of changes as required by applicable law.

 

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by email at kontakt@chiboo.pl.

For the purposes of applicable data protection laws, we are the data controller of your personal information.